Shipping Information


We aim to dispatch all orders within 24-48 hours. During public holidays orders can take a little longer to dispatch, if there are any complications with your order you will be notified. You will receive a tracking number once your order is being processed.

ANY OTHER QUERIES? PLEASE CONTACT US AT INFO@ON-BIKE.COM

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All UK Domestic shipping is provided via our shipping partner DHL UK Mail division. All associated shipping costs are displayed whilst completing the checkout process once a shipping address has been supplied. UK Mail operate a delivery within 48-hours dependant on your location however this is not guaranteed and Quasar Products Limited can not be held responsible for any delays with DHL's services... any missed deliveries will be re-attempted the next working day.

The order cut off time for dispatch is 12:00, after this time your order will leave us the next working day.

Quasar Products Limited can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. If you choose this as a convenient option for you to handle your delivery, we are not responsible if the parcel is lost or stolen. 

If you’d prefer to not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Quasar Products Limited and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. This is applicable if you choose the leave with a neighbour option, deliver to a safe place and delivery to a delivery point.

We can not guarantee shipping times.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

UK public holidays and sales periods will effect dispatch dates.

All deliveries are tracked from Quasar Products Limited.

A calling card will be left with information on how to arrange a re-delivery if you were not in when the courier called.

ANY OTHER QUERIES? PLEASE CONTACT US AT INFO@ON-BIKE.COM